A Study on Relationship between Relationship Quality and Project Performance among Project Member: The Case of Turnkey Construction Projects

• Main Authors: Wen-Yi Lee, 李文義
• Other Authors: Maw- Liann Shyu
• Format: Others
• Language: zh-TW
• Published: 2014
• Online Access: http://ndltd.ncl.edu.tw/handle/3c5qgc

碩士 === 朝陽科技大學 === 企業管理系 === 102 === The participants of a factory building construction project include owners, construction companies, designers, equipment manufacturers, and other members. How the quality of interaction of all participants affects the relationship performance and project performance is an important issue to be discussed. This research adopts multiple case study method. The analysis unit is the membership of each two participants. First, take interaction of the information (knowledge) sharing, the connection of business or process, and investment of specific assets as interaction quality and evaluate the quality in phases of project planning, executing, and operating. Then, the satisfaction of cooperation and the willingness to continue the cooperation are the indicators of relationship performance. Finally, use scope, quality, time and cost of the project as the indicators of project performance. This research focuses on four factory construction projects (the sizes of construction cost are between 100 and 200 million NTD) as an example. Data are collected by interviews, participant observations, and document collections. Based on the data analysis, the conclusions are as follows. 1. In the phases of project planning and project execution, the one which has higher interaction quality (due to the learning effect) has better relationship performance. 2. If the interaction quality of some members in the group is poor, it affects project performance. 3. Owner’s cognition of project quality in the operation phase will continue to affect the relationship performance. 4. The relationships quality (trust) between owners and contractors doesn’t have a positive effect on the interaction quality in the planning phase. Based on above conclusions, this research discusses the implications of management and provides specific recommendations for project planning and communication.