The Relationships among Emotional Labor, Self-Efficacy, Optimism, and Subjective well-being
碩士 === 輔仁大學 === 企業管理學系管理學碩士在職專班 === 102 === Emotional labor is one’s appropriate display of emotions to cater to the needs of the customers and establish a good corporate image and service quality. Self-efficacy is regarded as a belief in the fact that employees with high emotional labor can approp...
| Main Authors: | , |
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| Format: | Others |
| Language: | zh-TW |
| Published: |
2014
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| Online Access: | http://ndltd.ncl.edu.tw/handle/07671541803402955362 |