| Summary: | 碩士 === 義守大學 === 企業管理學系 === 102 === The overall objective of the study is to evaluate the relationship between employee satisfaction’s antecedents and operating performance in Ha Giang Electric Power Company. To serve to solve the research objectives above, the author composed some relevant research questions, including (1) What are the theories of employee satisfaction in term of literature review?, (2) What are the antecedents of employee satisfaction in term of literature review?, and (3) How to measure the operating performance in Ha Giang Electric Power Company through employee satisfaction antecedents?
The employee satisfaction proves the determining role of satisfaction towards job and working environment, employee engagement and employee loyalty are concluded to be the causal outcomes of the employee satisfaction. As a consequence, this leads to the increase of the employee loyalty and attachment to the firm if the employees finds great endeavor in the job they are undertaking. As for Melissa (2004), the employee satisfaction should be broken down into 07 antecedents such as Physical Work Environment, Communication, Leadership, Supervision and Management Effectiveness, Teamwork, Pay and Opportunities, Career Development and Training, The Employee Promise. Mani (2010) offered to assess the employee satisfaction by the employee satisfaction index (ESI). As proved by Net Survey, ESI is constructed based on the employee satisfaction scorecard included many precious factors to firm. Each factors, then will be given a score weight base on the important level among these factors and given different scores for different attributes in one factors. Finally, ESI will be calculated by summing up the score weight of each factor after multiplying this weight with score of factor’s attributes.Using quantitative research method, the author identified that organizational commitment and job satisfaction can describe for 37.5% of changes in organizational commitment and it is explained by the fact that job satisfaction in Ha Giang Electricity Company is very low.
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