The Relationship between Service Value of TPE Air Freight Terminal and Outsourcing Logistics Client Satisfaction – The Empirical Study of International Freight Forwarding in Taiwan
碩士 === 開南大學 === 觀光運輸學院碩士在職專班 === 102 === This research aims to explore the relationship between international freight logistics outsourcing client satisfaction and service value of TPE air freight terminal. In order to create the criteria on TPE air freight terminal and explore the satisfaction item...
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| Format: | Others |
| Language: | zh-TW |
| Published: |
2014
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| Online Access: | http://ndltd.ncl.edu.tw/handle/52383y |
| Summary: | 碩士 === 開南大學 === 觀光運輸學院碩士在職專班 === 102 === This research aims to explore the relationship between international freight logistics outsourcing client satisfaction and service value of TPE air freight terminal. In order to create the criteria on TPE air freight terminal and explore the satisfaction items on international freight logistics client; moreover this paper analyzes a correlation analysis between service value and client satisfaction. The research target for this study is the actual international freight logistics client in Taiwan, totaling 151 successful questionnaires. The research findings are as following: (1) Service value and satisfaction revealed significant correlation. (2) Air freight and sea freight forwarding management pattern differ on the degree placed on each service value in Taiwan. (3) Air freight and sea freight forwarding management pattern differ in the level of after service experiences exhibited by each client satisfaction in Taiwan. As demonstrated by the empirical study that service value and satisfaction of TPE air freight terminal revealed significant correlation. In addition, the different international freight logistics client patterns in Taiwan exhibited different service value and relative focuses, which led to the different factors of satisfaction.
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