Service Quality Evaluation Model of Cloud Computing Service Provider From Service Provider Point of View

• Main Authors: Li-Yu Ni, 倪立渝
• Other Authors: Peng-Ting Chen
• Format: Others
• Language: zh-TW
• Published: 2014
• Online Access: http://ndltd.ncl.edu.tw/handle/43459033437733097870

碩士 === 國立高雄應用科技大學 === 企業管理系 === 102 === With the improvement and popularity of cloud computing technology, many companies fancy the cost-cutting and flexible advantages of cloud computing. They can choose the provider that they expected without considering cost. Companies use cloud computing becoming a trend. However, there don’t have complete research about the service quality evaluation of cloud computing service provider. Therefore, this study organizes the framework of important service quality factors which suit to cloud computing provider. This study collects factors from related literature review and case study to build a framework at first then gets information from experts by semi-structured interview. And, this study selects factors which are important or non-mention in the past studies for service quality of cloud computing provider by content analysis. Because the past studies about service quality of cloud computing service provider had only mentioned part of factors, so that this study builds evaluation framework for service quality of cloud computing service provider by literature review and practical experience. This study interviews practical experts to extract evaluation criterions by using content analysis. According to the result of practical literature and interview, this study organizes the criterions to design questionnaire. And this study uses fuzzy Delphi method to select principle, finding the causal relation between the principles by using interpretive structural modeling. Finally, this study uses analysis network process to build the model for service quality of cloud computing service provider. This study selects the telecommunication as a better cloud computing service industry, finding the relative importance between each factor, following the result of analysis network process to suggest cloud computing service provider which resource should invest first. Then this study uses the result of interpretive structural modeling to distribute resource and order works at each section. This study’s result can provide for other cloud computing service providers to consult.