| Summary: | 碩士 === 嶺東科技大學 === 高階主管企管碩士在職專班 === 102 === A procedure is Due to offering Mainland China’s tourist, Taiwan’s tourism and hotel industries have also increased quickly. In hotel industry, housekeeping department is a physical labor works, accompany with staff shortage in this low employment rate dynasty. Recruitments in housekeeping department will become diversification; it shows important of human resource strategy. This research confers the outsourcing strategy in Taiwan’s hotel industry.
This thesis applies “Structural Hole Theme” to confer the role of outsourcing company in hotel industry, though the Qualitative Interview Research Method to understand the weakness of labor demands and management and Outsourcing Company create their advantage in social network to replace the strategy of hotel housekeeping department management gradually. In addition, using successful outsourcing company’s case to prove that will be the key factor of Structural Hole.
The research shows outsourcing company in social network has an advantage to create Structural Holes among hotel housekeeping department, school and Employment Servic organization. These three organizations have connection with each other. Meanwhile, outsourcing company offer the employment chance for Employment Servic organization, offing internship chance for school students, in addition, though the staff training and integration, assigning staff to hotel housekeeping department. As a successful key role of Structural Hole, it will help hotel housekeeping department to save the training cost, labor cost and tax, on the other hand outsourcing companies can get profit for themselves and satisfied with all other organizations.
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