Service Design of Documentation Process for Universities

• Main Authors: Mei-ChinChen, 陳玫瑾
• Other Authors: Ding-Bang Luh
• Format: Others
• Language: zh-TW
• Published: 2014
• Online Access: http://ndltd.ncl.edu.tw/handle/v5389e

碩士 === 國立成功大學 === 工業設計學系碩士在職專班 === 102 === In this study, the UK Design Council proposed ‘Double Diamond’ design process model for the steps-exploration, definition, development and implementation for its steps. Through interviews, content analysis and survey research to identify the reasons for the performance differences and to identify gaps and propose five new service design process, through expert interviews and amend and supplement the conclusions of this study were the following: 1. Through this study analyzed by the two national universities, there is the difference in the effectiveness of the system service, speed, interface design and effectiveness and two gaps: positioning gap, communication gap. 2. improve this gap in service design new processes: (1) According to the document properties, will run the unit automatically appear and sign the nuclear level, in addition, required to form the attached document, presented in a document system, and can be downloaded directly, without the need to download pages for each unit. (2) Use desktop sticky notes to remind contractors or related personnel to be document. (3) Increase the immediate and remote connection methods online message, instant processing documents related issues. (4) Choice in order to undertake a modest opening of documents. (5) Shows the operating instructions and procedures.