Construction of a Performance Evaluation Module for the Accredited Laboratories on Balanced Scorecard Perspective

• Main Authors: Yu-WeiLiu, 劉妤微
• Other Authors: Jr-Jung Lyu
• Format: Others
• Language: zh-TW
• Published: 2014
• Online Access: http://ndltd.ncl.edu.tw/handle/41281258018410226115

碩士 === 國立成功大學 === 工業與資訊管理學系碩士在職專班 === 102 === No matter what kind of property of the laboratory, if they want to show their expertise and their quality is superior to declare, laboratory itself must have a certain degree of interior management ability and reliable quality can be made to prove to customers that the best proof way is obtain related the quality system accreditation, and how to assess the relevant accredited laboratory is focused on the performance of the study. In this study, based on the four dimensions of Balanced Scorecard With financial, customer, learning and growth, internal flow path to construct a measure of the performance evaluation system, using interview questionnaire screened performance evaluation factor, After that, ANP was used to operate the weight, recognized the importance of each assessment factors. The purpose of this study including：(1) establish a more quantitative criteria of science, evaluation and accredited laboratories performance; (2) study of accredited laboratory performance evaluation indicators, thus building accredited laboratory performance evaluation module as a accredited laboratory for evaluation purposes (3) applied to a specific enterprise performance assessment, to discuss their applicability, and accordingly develop In response to decision-making, to enhance the company's overall business performance. The results show that this study assessed the development of modules in addition to evaluated the laboratory performance for purposes, but also provide for the decision makers for reference and for recommendations of improvement .The other nature of accredited laboratory can accordingly the processes in this study evaluated modules, to develop and construct its own assessment of the applicable modules, as applied to Balanced Scorecard performance appraisal function similar organizations important reference basis.