A Study of Factors Affecting the Success of ERP System Version Upgrade

• Main Authors: Ying-Ting Liu, 劉映廷
• Other Authors: Eric T.G. Wang
• Format: Others
• Language: en_US
• Published: 2014
• Online Access: http://ndltd.ncl.edu.tw/handle/73233633483909053553

碩士 === 國立中央大學 === 資訊管理學系 === 102 === Since the past decade, more and more companies have been implementation enterprise resource planning (ERP) System. ERP systems are fully integrated, enterprise-wide business applications with not only a complete set of traditional modules such as accounting, human resources management, sales and distribution, and manufacturing, but they also provide extensions such as supply chain management, data warehouse, and customer relationship management. Due to the high cost and the associated risk of implementing ERP system, many studies are focus on the ERP implementation stage. Specifically, the impact of success factors in ERP implementation. However, a few research focus on ERP upgrade which are the other important issue after implementation stage in recent years. Such as, why did organization upgrade their system may make failure or even the success of upgrade project, organization also spent more time than expected? For reasons above, the studies to examine the factors within the technology-organization-environment (TOE) framework that affect the ERP version upgrade success. And this study collects data survey from top 2000 Taiwanese manufacturing firms to test the hypotheses. This study has shown that upgrade vision clarity and upgrade system quality are significant associated with ERP version upgrade success directly, system configuration and external support have indirect influence on ERP version upgrade success. Finally, the expected main contribution from this study is to provide recommend for organization which are plan to upgrade system or considering an upgrade.