A study of the relationship on personality trait, internal control, leader-member exchange (LMX) and job performance in banking.

• Main Author: 薛伊姍
• Other Authors: 謝企榮
• Format: Others
• Language: zh-TW
• Published: 2014
• Online Access: http://ndltd.ncl.edu.tw/handle/08414839936610815648

碩士 === 國立彰化師範大學 === 財務金融技術學系 === 102 === Human resource is the most valuable intangible asset for enterprises, which plays a vital role especially in financial services; if human resource is properly disposed, the competitive advantage and competitiveness can be improved effectively. Many industries emphasize internal control greatly; while comprehensive internal control can help the enterprises extend the sustainability, it seems to limit business-oriented finance industry from evolving. Therefore, based on Costa and McCrae’s Big Five Model, this article explored how financial workers’ personality and the internal control affect job performance, and verified how personality through internal control and the leader-member exchange affect job performance. This study used random sampling, with 236 effective questionnaires collected, and we applied structural equation model to verify the relationship between constructs to allow financial industry to understand the current state of internal control, further providing reference for them to modify their internal control system. The results showed that extroversive and more nervous personality has a positive effect on job performance, which suggests that enterprises should recruit more extroversive and nervous people to improve enterprise performance. Secondly, internal control positively affects job performance, which implies that, with better internal control, the job performance of financial workers can be improved effectively. Lastly, it showed that the leader-member exchange has a non-significant negative effect on job performance. Hence, a better leader-member exchange poses a negative effect on financial workers’ job performance instead, which is probably because that it is one’s capability that helps achieve good performance rather than a good leader-member exchange. For this reason, finance industry should cultivate the marketing skills and relevant selling skills of their employees.