The Influence of Shift Workers' Work Stress on Work-Family Conflict : The Moderating Effect of Positive Psychological Capital

• Main Authors: Chen-Yen Chung, 鍾承諺
• Other Authors: Kuo-I Chang
• Format: Others
• Published: 2014
• Online Access: http://ndltd.ncl.edu.tw/handle/5b87xj

碩士 === 國立東華大學 === 國際企業學系 === 102 === Unlike past economic patterns, present organizations want to save costs, increase profits and serve more people. The adoption of more shift work has become a more popular form of human resource than before. Previous studies have looked at the effects of shift work from the perspective of an individual’s physiological and psychological status, such as insomnia, blood pressure, melatonin, anxiety, difficulty concentrating and other related issues. However, shift work increases both an individual’s physically and mentally stressful situations. Whether these situations will result in work-family conflict is rarely discussed. Because of job requirements, shift workers experience different types of stress, such as challenge-related work stress and hindrance-related work stress. These stresses cause family conflict. This study applies “Conservation of Resources Theory” to explore whether the four dimensions of psychological capital, self-efficacy, hope, optimism and resiliency, moderate shift workers’ stress on work-family conflict. We chose eastern Taiwan police and nurses as samples to explore the impact of work stress on work-family conflict. Regression analysis is applied to verify the psychological capital moderation of stress on work-family conflict. The results found that psychological capital positively moderates hindrance-related work stress, but negatively moderates challenge-related work stress. Research shows that psychological capital can indeed relieve family conflict caused by hindrance-related work stress. However, individuals with high psychological capital and more challenges-related work stress caused more family conflict.