The study of Performance management system and Organizational performance—A Case Study of S Company

• Main Authors: Ling-Chuan Hsu, 許玲娟
• Other Authors: Meng-Siou Li
• Format: Others
• Language: zh-TW
• Published: 2014
• Online Access: http://ndltd.ncl.edu.tw/handle/24b7je

碩士 === 國立中山大學 === 高階經營碩士班 === 102 === Taiwan consumer electrons industry was well developed. Branding management and sales channels have different development modes. All of the executives must consider these important subjects: how to use logistical support sources, how to carry on technical supports and repair services to let to the operation maximization, and how to keep high market share and consumers’ satisfaction. This case Company S is the proxy brand, and it’s mobile market share up to 61% in Taiwan in 2003 to 2012. Company S also becomes the world''s largest mobile brand N’s agency in China in 2008. Since 1999, Company S constructs the mobile repair service system through logistics inventory management and logistics management, and upgrades the concern value path. This study used mobile sell goal achievement percentages and customer satisfaction of Company S as data source from 2008 to 2012. This study uses case study to analyze the implementation of performance management system for organizational performance and customer satisfaction. We find that if company want to enhance organizational performance and customer satisfaction, executing performance management is not the only incentive way. Furthermore, organizational career development system, job satisfaction, team identity and organizational value creation are more useful for employees, and these activities can further enhance customers’ satisfaction for service.