| Summary: | 碩士 === 國立臺北護理健康大學 === 資訊管理研究所 === 102 === Through the layouts of Business Intelligence, this research adopts SQL to further understand the “falling” incidents out of unusual incident data obtained from community data bank, and then to produce a graphic analysis on falling incidents. In addition to , In this paper, we set KPI value is 8.
This research also views hospital patients as customers and attempts to understand the reasons behinds patients’ falling with customer management and customer orientation theories, which analyzes the issue from the perspective of patients. After maintaining a deeper understanding of the fundamental factors behind patients’ falling, this research should be made available to management level to efficiently promote patient safety and boost hospital image.
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