A Study on Consumer Health Information of Taiwan Government Agencies of Health and Welfare Websites

• Main Authors: CHENG, Wei-Chung, 鄭惟中
• Other Authors: Chiu, Ming-Hsin
• Format: Others
• Language: zh-TW
• Published: 2014
• Online Access: http://ndltd.ncl.edu.tw/handle/85370086133635929747

碩士 === 國立臺灣師範大學 === 圖書資訊學研究所 === 102 === Since 1970s, government of R.O.C. started to develop E-government and websites were constructed to provide resources such as government propaganda, government services, education, culture and healthcare information. On the other hand, the rise of consumer awareness leads to the growth of consumer demand-oriented websites, providing information of medicine and health. Moreover, health-related issues are widely discussed as well. Therefore, the author adopted content analysis method to analyze the consumer health information from 62 government agency websites of health and welfare in a systematic way to figure out the status of consumer health information, characteristics, website content and services provided. In conclusion, this study found that: (1) the constructors of the websites include government agencies, non-profit organization and non-government organizations. Most of the websites fall in "healthcare industry" category. Besides, more than half of the websites have been updated at least one message per month; (2) the major type of information provided is “news”, and main content falls in “disease information” category. Most of the websites are for ordinary people; (3) the websites mainly provide “message delivery” service and most of them are information retrieval-oriented, offering resources for propaganda. According to these results, there are some suggestions: (1) the constructors should keep the websites updated and discoverable. Moreover, they should develop different kinds of health resources and improve the function of websites. E-learning resources should also be established for students and ordinary users. (2) Apply other methods to analyze features of different types of health information websites and characteristics of users. Furthermore, improving the confidence level of the analysis framework makes it a widely used research tool. (3) In addition, it can be focused on the health information of other government agencies.