Analyzing the Process of High Crisis Counseling by 1995 Lifeline Volunteers

• Main Authors: Jian, Ying-Yu, 簡穎毓
• Other Authors: Chang, Chin-Fen
• Format: Others
• Language: zh-TW
• Published: 2014
• Online Access: http://ndltd.ncl.edu.tw/handle/76124787256296178059

碩士 === 國立臺北大學 === 社會工作學系 === 102 === This research is mainly focused on both the areas of identification of extent of life crisis and enhancement of intervention skills for Lifeline crisis counseling volunteers. Four topics were studied as the followings: (1)how to identify the extent of crisis described by the caller; (2) how to enhance the crisis counseling intervention skills; (3) how to develop the ability of crisis counseling through learning; (4)how to propose substantial suggestions that can help enhance effectiveness in education, training and telephone counseling services for Lifeline associations. Fundamental data collected in northern, central, southern, and eastern Taiwan by performing a deep interview of eight Lifeline volunteers who have earned "Life Rescue Award". After analyzing the interview data, it was found that (1) Concepts such as non-vocal sounds, emotional messages, ideas, rational thinking and scaling techniques should be applied for perceived skills to identify the serious level of the Lifeline callers’ crisis. (2) Concepts such as listening skills, empathy, core problem exploring, counseling communication, supports from key people and resources linkage should be applied for crisis counseling intervention skills. (3) Education and training, crisis counseling experience, linkage of life experience, and self-growth should be applied for the experiencing and learning process of crisis counseling. (4) Concepts such as hiring well experienced lecturers to host psychological courses, strengthening the regulatory regime and increasing manpower of telephone counseling should be applied for crisis counseling services. Thus, to improve the effectiveness of crisis counseling in Lifeline association, measurements are suggested including enforcement of educational training, design of crisis scale for identifying crisis extent, increase of servicing manpower, integrating the current 1995 Lifeline calling system, strengthening case management for repeating callers. If the crisis scale are better understood, counselling skills may be better built for by Lifeline volunteers. In addition, data bank installing and hardware improvement, hiring well experienced lecturers and improving supervise management, will all help to enhance the effectiveness of the 1995 Lifeline crisis counseling service.