The Relationship Between Frontline Employees’ Service Competencies and Customer Loyalty: The Role of Service Climate
碩士 === 國立高雄大學 === 經營管理研究所 === 102 === The primary goal of selection and training is to make frontline employees with capable competencies to complete their tasks. Frontline employees’ competencies such as the expertise to solve customers’ problems, or the ability to communicate effectively when deal...
| Main Authors: | , |
|---|---|
| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2014
|
| Online Access: | http://ndltd.ncl.edu.tw/handle/k66ren |