The Development of Knowledge Management System for Gas Station POS System Maintenance

• Main Authors: Chi-Chen Lin, 林奇震
• Other Authors: 胡智熊
• Format: Others
• Language: zh-TW
• Published: 2014
• Online Access: http://ndltd.ncl.edu.tw/handle/d46p59

碩士 === 國立虎尾科技大學 === 工業工程與管理研究所在職專班 === 102 === Knowledge not only maintain the competitive of enterprises but also a key to continue business, so that is a reason how important to develop knowledge management is for maintaining competitive advantage and enterprise development. As technology continues to progress, POS maintenance skills are constantly updated to meet the required needs at gas station. As systems become more complex, few of POS maintenance staff are nearly retirement age and all environment is in a new generational change gradually, so failed data record and inefficiency become a problem. Meantime, lots of knowledge and experience in employees’ mind will be disappeared when they are retired. If systematization of knowledge is not built up for related staff access and share, major problem come that new staff may not able to resolve effectively. It is a big loss from spending more time and efforts to find a solution. This study is based on knowledge management of applying POS maintenance at gas station. Depth interviews with experts and visit POS maintenance staff at retail center of Taoyuan , Hsinchu and Miaoli Branch to understand the importance of knowledge management in POS and how to build this up systematic.This research will be focused on how to maintain POS, classify document and share knowledge from massive information at gas station. To approve once POS maintenance management system is set up, maintenance staff are able to find the answers efficiently and save times to explore by maintenance method to avoid unnecessary wastes.