A Survey Study of Social Workers' Labor Condition and Work Perception:The Example of Contracted Social Service Centers in Taipei City Government

• Main Authors: Hsu, Wei-Hsun, 徐煒勛
• Other Authors: Hahn, Yih-Tsu
• Format: Others
• Language: zh-TW
• Published: 2014
• Online Access: http://ndltd.ncl.edu.tw/handle/gyn47s

碩士 === 中國文化大學 === 社會福利學系 === 102 === This study investigates the front line professional social workers' work perception for contracting out in terms of Labor Rights. The subjects are 170 professional social workers (including first tier social workers, supervisors and director at 32 social service centers type of Contracting out of Taipei city government. Then, 170 copies of questionnaires sent out and 139 valid ones were collected. The ratio of valid samples is 81.76%. Main issues of this study was to investigate what are the current working conditions of the workers and what variables affect their job satisfaction and job burnout. The research found that what affect the overall job satisfaction include: personal background of current job seniority, as well as labor conditions variable of work salary, working hours and number of day off. . Factors that affect the overall job burnout include: such as education, age and marital status personal background, and so on Salary and working hours of labor conditions variable. According to the findings, this research made some recommendations: government and welfare organizations for the contracting out may continue to strengthen the partial satisfaction of social workers and re-adjust or proper planning their salary and work load. Second, in terms of the social worker burnout levels, work salary and working hours have a relationship with the job burnout. Thus, the welfare organizations for the contracting out should provide grassroots social workers have friendlier environment and emotional support, to prevent or reduce the generation of burnout. Finally, in regard to the reasons of job satisfaction or job burnout, work salary and working hours will affect the work perception of front line professionals' social workers. Therefore, strongly recommend welfare organizations for the contracting out, not only should be given reasonable work salary, service content and caseload, but also formulation more transparent promotion system, as well as employees careers for effective communication and arrangements. While agencies and authorities should be more concerned about the social worker's emotions, avoid unreasonable working conditions and work environment affect service quality, and even caused by loss and depletion of professionals. The research also suggests the government should take more responsibility on safeguarding the labor rights of grassroots social workers. Followed, it can be role as advocate, to encourage welfare organizations for the contracting out accordance with salary standards of government system, even can support workers who actively seek better working environment, attempts to prevent accumulation of excessive negative emotions causing psychological and physical hazard.