| Summary: | 碩士 === 實踐大學 === 企業管理學系碩士班 === 102 === For an enterprise, the right amount of employee turnover can help enterprises to promote metabolism,avoid aging,upgrade operational efficiency, but too much or too little of employees’ turnover intention have adverse effectsto the company, for example, the experienced employee turnover, selection and training costs spending, other employeeof low morale, understaffing,cause the companylosseconomic benefits,waste of other investment costs.
Enterprises should attach importance and understanding employee turnover, to propose specific strategies or methods, reduce the company's operating costs and enhance the corporate performance.
The purpose of this study was to realize the relation of employees’personality characteristics, job satisfaction and turnover intention. Convenient sample math was used in this study. The research object is the clerk of the bank credit card department in Keelung areas. This study was using the SPSS for statistical analysis.
This research finds several important results as follows:
1.Employees’attributes would significantly affect their job satisfaction.
2.Employees’attributes would significantly affect their turnoverintention.
3.Employees’personality characteristics have significant relationship on the job
satisfaction.
4.Employees’personality characteristics have significant relationship on the turnover
intention.
5.Employees’job satisfaction has significant relationship on the turnover intention.
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