The Impact of Customer Participation on Emotional Labor and Emotional Exhaustion
碩士 === 東海大學 === 高階經營管理碩士在職專班 === 102 === Customer-oriented era has arrived. When customers participate in the process of services, the interaction and the attitude between first line customer service members and customers will always impact satisfaction of customer’s needs and success of deals, and...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2014
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| Online Access: | http://ndltd.ncl.edu.tw/handle/30787303142760091679 |