| Summary: | 碩士 === 淡江大學 === 企業管理學系碩士在職專班 === 102 === Rapid increase in the elderly population in Taiwan has become an important concern issues, which were to become the family home care and care in the service industry is an important opportunity. In addition, when the increasing of working hours will increase income from work. However, it will make workers spent less time with their family and home care relatively, work problem and family conflicts arise. "Family Services" in "prolonged working hours" and "aging in place" under the influence of family services have emerged in Taiwan become an emerging industry. Through the assistance of the Family waiter professional knowledge, customers can obtain significant results in a short period of time.
In the past, In related research focus on family medical services, home health care was discussed or service quality, those without doing research for Domestic Services in house keeper professional knowledge part, therefore, the present study is to further explore the family attendant professional knowledge on customer satisfaction is significantly correlated.
The results of this study shows that the ability housekeeper and cook meals at home to take care of the higher service capabilities, customers are more satisfied. Housekeeper service professional attitude and response ritual better, the more satisfied customers. Home Cleaning higher storage capacity Housekeeper, customers are more satisfied.
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