Applying Signaling Game to Build a Service Recovery Mechanism
碩士 === 淡江大學 === 資訊管理學系碩士班 === 102 === In the era of service economy, service providers easily interact with customers during service delivery. Owing to the heterogeneity of services, it is difficult for service providers to specify and standardize the service design and delivery processes. Hence,...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2014
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| Online Access: | http://ndltd.ncl.edu.tw/handle/49x8fj |