A Study of Encountering Problems of Large-Scale Project in Implementation Phase

• Main Authors: Kuo-Chi Kuo, 郭國基
• Other Authors: Ming-Dar Hwang
• Format: Others
• Language: zh-TW
• Published: 2014
• Online Access: http://ndltd.ncl.edu.tw/handle/68445249454006947548

碩士 === 淡江大學 === 資訊管理學系碩士在職專班 === 102 === According to the 2013 Standish Group CHAOS report, 61% of projects face problems such as inferior quality, over-budget or failure; this is even more so in large-scale projects. Consequently, the study examines the problems encountered by large-scale projects during implementation, where main factors are analyzed to propose suggestions for improvements. The study adopts the case analysis method to study a certain government large-scale outsourced system project, where the problems encountered during the implementation phase between 2010 and 2012 (duration of 2 years and 8 months) are examined. The problems are divided into 5 dimensions, 25 factors, 3 impact levels and 7 software development life cycles for research purposes. According to analysis results, 80% of the problems originate from personnel resources, system requirements, process management and documentation quality dimensions. The top three problem factors are “lack of resources and time”, “insufficient skills or experience” and “frequent turnover within the project team” in that order. The three major problems constitute 48.55% of the personnel resources dimension. The research categorizes 80% of the aforementioned problems into five key problems based on their respective attributes. They are: “error margin too large during the project planning phase”, “failure to consider the manpower and time needed for communicating with all parties involved”, “lack of understanding about the industry”, “inadequate project management and software development training” and “software development rework rate too high”. The study further examines the reasons behind these key problems and proposes solutions in order to provide reference for other large-scale software development projects in the future.