| Summary: | 碩士 === 正修科技大學 === 經營管理研究所 === 103 === The purpose of this study is to build a system structure model for the performance evaluation of the balanced scorecard by using a MCDM model. The DEMATEL (Decision-making Test and Evaluation Laboratory Method) technique can be used to build the influential relationship matrix for dimensions/criteria to measure the degree of influential logic relationship graph. Consequently, DEMATEL technique can be also used to find the influential weights (called DEMATEL-based ANP, DANP) based on the basic concept of ANP (Analytic Network Process). Finally, a VIKOR method combining DANP by weightings and using influential logic relationship graph via DEMATEL is used to determine how can be the best to reduce the gaps of performance in each dimension/criterion for achieving the best (aspiration level) solution. In four dimensions, the main impact source is D "Learning and Growth". For a case study, we used the VIKOR method to assess the balanced scorecard for improving a logistics company's performance as evaluated by empirical analysis of the case. We found that the largest performance gaps appeared in dimension D should be made a priority when considering areas for improvement.
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