| Summary: | 碩士 === 大漢技術學院 === 流通與行銷管理研究所 === 104 === Small water systems are constructed based on the take care if aboriginal by government agencies. However, its actual operating condition and applicable value have not yet discussed.
Governments support hardware devices of small water systems, and subsequent software are autonomy and discretion by tribes.
This study aim to explore whether small water system fulfill Tmunan residents’ expectation and requirements. Thus, this study selected Tmunan as research subject in this study, and employed in-depth interview to collect residents’ opinions toward small water systems in their tribe. The interviewee of this study including one government officials and four Tmunan residents. And the issues of interview including (1) small water system status of Tmunan, (2) it’s relative pros and cons, (3) impact on traditional life, and (4) performance, service attitude, and residents’ satisfaction of Tmunan small water system.
The results found that Tmunan small water system brought many conveniences of life, and the loading of water for residents is quite cheap. However, the biggest problem of Tmunan small water system is that there exists a communication gap between government officials and residents. Governement official thought they introduced a good policy and with perfect processing. Tmunan residents think the government officials neglect their needs, and are too bureaucratic, perfunctory and sloppy for related processing. Thus, resulting in a sense of distrust and confrontation between the government and the people, thereby affecting subsequent adverse propaganda and implementation of new policies. It is urgent for improvement.
Small water system faces two biggest problem is that the supply is unstable and vulnerable to external forces destroyed; ongoing maintenance requirements and costs and must rely on tribal peoples to share the burden. The one who is responsible for management and maintenance of small water system is water patrol administrator, who is also tribal member. The water patrol administrator usually has no professional training and uninsured. Thus, it also has no security guarantees.
Based on results, the study proposed three suggestions:
1. Maintenance and management two functions should be separated.
2. Water earnings shall pay management fees.
3. Maintenance costs should support by governances.
Keywords：Small Water Systems, Tribes, Water Resources Management, Policy Performance, Service Attitude
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