A Study of Collaborative Technical Support Model and Performance Index on Information Security Project Collaborated by Consultant Under Cloud Information Security Solutions

• Main Authors: Tu, Yuan-Chih, 杜遠志
• Other Authors: Chang, Yin-Yih
• Format: Others
• Language: zh-TW
• Published: 2015
• Online Access: http://ndltd.ncl.edu.tw/handle/92665577583928454344

碩士 === 輔仁大學 === 資訊管理學系碩士在職專班 === 103 === The cloud computing security solutions can protect the security of business operations, while maintaining the cloud information security must rely on professional and technical support. The professional and technical consultants and information security service providers offer cloud cooperation technology support for enterprise customer’s information security technical support services. This study will explore collaborative technical support model of professional and technical consultants, as well as the impact by the cloud service mode at cloud computing era. The research uses secondary data analysis methods to collect a variety of cloud information security solutions and its technical support model, and study the differences between technical support mode and cloud technology support mode. Secondly, interviews with experts to survey the relevance between consultant’s cooperative technical support and technical support requirements and technical support performance, to confirm information security collaborative technical support model and Performance indicators on information security project collaborated by consultant. The results are as follows: 1.Proposed cloud information security collaborative technical support model that is combining cloud services with traditional information security consultant to illustrate the technical support work and roles at information security project collaborated by consultant under cloud information security solutions. 2.The traditional technical support model, include (1).information security hardware device setup and configuration, (2).information security software system deployment and installation, (3).information security network infrastructure, (4).information security detection and reporting, (5).information security facility maintenance and warranty, (6).information security education, training and certification. Consultants believe that in addition to education and certification of information security, the remaining five have cloud collaborative technical support solutions to provide support service. 3.Information security technical support for enterprise under cloud information security solutions, consultants believe that still tend to choose technical consultants to support collaborative rather than selecting cloud technology support model of the cloud information security service provider. In the enterprise end, information security hardware device setup and configuration, information security software system deployment and installation, information security network infrastructure, should be supported by professional technical consultants. In addition, information security detection and reporting, information security facility maintenance and warranty, information security education, training and certification, enterprises will continue to request technical support services of consultant.