A Study of Dynamic Performance Measurement Model on Service Technology Commercialization Management and Applications

• Main Authors: Yu-Wei Lin, 林育葳
• Other Authors: Tyzz-Shong Chu
• Format: Others
• Language: zh-TW
• Published: 2015
• Online Access: http://ndltd.ncl.edu.tw/handle/7mk2j5

碩士 === 義守大學 === 管理碩博士班 === 103 === Recently, the theory and application model of Industrial Technology Commercialization have been well published and developed, but it is few to introduce with the Management of Industrial Technology Commercialization. In general, Technologies comes from many fields, and it tries to search methods (technologies) to solve some specific problem. It is a motivation of pulling market requirement by getting technologies. The management cycles of Industrial Technology Commercialization are processed between a new technology and a new management problem. In this research, we consider the management process of a new Service- Business Technology Commercialization includes 6 stages: technology concept phase, service business design phase, first-article business running phase, business promotion/marketing phase, business formal running phase and after service phase. In the first five phases, it should pass each phase design-review. Hopefully, it will meet the customer requirements. Constructing the performance measurement indexes in this research, we consider three majors fields from literatures which are Balanced Scorecard for Quality Management, ITC (Industry Technology Commercialization) critical technologies, and Costumer, s commercialization requirement conditions. In this research, we propose a dynamic model of BIC algorithm. With several cycle operations, it provide service- business to get a prototype performance measurement index set and a continuous improvement result of performance measurement index set. We also provide numerical examples to verify the validity of this model.