| Summary: | 碩士 === 開南大學 === 觀光運輸學院碩士在職專班 === 103 === Air cargo forwarding is an industry that requires both expertise and manpower resources cooperated. When an uncertain error or mishandling occurs, it will lead to impact on operation process. In spite of the rich literature on the assessment of vulnerability and resilience in supply chain field, to the best of knowledge, none of those existing works have considered the assessment of vulnerability and resilience in air cargo forwarding industry. Therefore, this paper applies the assessment of vulnerability and resilience in supply chain field to finding out the vulnerable factors that cause the interruption of air cargo forwarding operation and to providing resilience strategies of business resuming after an interruption.
The study process is briefly introduced as follows. First, from the reviewed literatures, we summarize the vulnerability factors that air cargo forwarding might face to, and evaluate the importance of these vulnerability factors by questionnaire from related experts. Then, the data obtained from surveys is analyzed through the Principle Component Analysis (PCA) method and concluded to seven key vulnerability factors. The purpose of this research is to study the vulnerable factors and to provide effective resilience solutions. Finally, this study proposes three resilience solutions by the interview of experts from air cargo forwarding industry. Among the three resilience solutions, flexibility and consistency are commonly acknowledged and used when a vulnerable factor occurs.
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