A Study on the Relation of Service Failure and Remedy, Remedial Perception, Satisfaction after Remedy, Corporate Image and Loyalty－Taking Restaurant Industry as an Example
碩士 === 國立勤益科技大學 === 專案管理研究所 === 103 === It is quite important for restaurant dealers to understand customers’ attitude and response after service failure and service remedy were existed which can help know how to remedy and increase satisfaction and corporate image. Restaurant has gradually become a...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2015
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| Online Access: | http://ndltd.ncl.edu.tw/handle/vdf8gd |