The Influence of Service Recovery on Customer Satisfaction: An Application of QFD and ANP on the Hotel Industry in Vietnam
碩士 === 國立成功大學 === 國際經營管理研究所 === 103 === Research in service recovery has attracted serious attention in the recent past. However, very limited research has focused on making service recovery from customer and expert perspectives simultaneously. This study aims to bridge this gap by adopting a Qualit...
| Main Authors: | , |
|---|---|
| Other Authors: | |
| Format: | Others |
| Language: | en_US |
| Published: |
2015
|
| Online Access: | http://ndltd.ncl.edu.tw/handle/24947492928816594318 |