An Investigation of ERP Project Success with Top Management Support, Project Team, and User

• Main Authors: Yuan-Hong Shen, 申元洪
• Other Authors: Ping-Yu Hsu
• Format: Others
• Language: en_US
• Published: 2015
• Online Access: http://ndltd.ncl.edu.tw/handle/77sm85

博士 === 國立中央大學 === 企業管理學系 === 103 === Implementing ERP in a real business environment is difficult, particularly when the system spreads across functional borders in the organization. Therefore, identifying the success factors and relations with ERP system implementation appears more important. There are considerable researches on the key to ERP implementation success; however, most researches based on a limited perspective and role. In this study, we attempted to provide a holistic view, investigating which factors describe the efforts of three key roles: top management, project team, and user. According to literature review, the behavior of three roles of ERP implementation, such as top management support, project team collaboration, and user computer self-efficacy, are proposed to influence the success of ERP implementation project and ERP success. Two models (top management support—project team collaboration—ERP implementation success model; user’s computer self-efficacy—D&M IS success model) have been presented and empirical examined, the results indicated that top management support and team collaboration all positively affect ERP implementation project success. It is noteworthy that team collaboration significantly mediated the effect of top management support on ERP implementation success, demonstrating full mediation. User’s computer self-efficacy is positive relation with perceived system quality, information quality, and service quality. Based on these results, we complete traditional critical success factors (CSFs) and causal success models for information system. When senior executives acknowledge team collaboration and computer self-efficacy were critical issues, they should take some effective actions and support during the implementation period, then additional opportunities are likely to arise that ensure successful ERP implementation.