A Study on the Critical Success Factors of the Military Instant Messaging Software Operation using AHP Approach

• Main Authors: HSU CHIH WEI, 徐志瑋
• Other Authors: Chen, Le-Hui
• Format: Others
• Language: zh-TW
• Published: 2015
• Online Access: http://ndltd.ncl.edu.tw/handle/66591314962074361733

碩士 === 國防大學 === 資訊管理學系 === 103 === The military has adopted the Instant Messaging(IM) application since 2011and plans to roll out gradually from the central government, military commander-in-chief troops to all military units. “The adoption of the Military Instant Messaging “ service has different levels of impact, involving the buildup of members of all units. the type of the task, together with the ratio of people and machine. Therefore, it is crucial to explore the key success factors(KFS). In this study the use of the development of instant messaging by enterprises is taken as an example, collecting and summarizing main factors to promote the development of instant messaging services and to establish "the use of motivation", "system and interface" and "service project" three big decision dimensions and related attributes, using analytical hierarchy process (AHP) to explore the mutual weight of each hierarchy variable, used as a basis for evaluating the overall development of instant messaging standards. The study of the military instant message system adopted in one military unit reveals that the top five key success factors are “the information communication convenience among members” , “ the social influence”, “ the easy availability of interpersonal relationship”, “ workforce production “ and “ the automatic coded data transmission “All of which provides a guideline for the military to continue to move forwards the instant message policy.