A Study on Relationships among Empowerment，Organizational Commitment and Citizenship Behavior of Employees in Tourist Hotels

• Main Authors: SUN HSUAN YU, 孫萱育
• Other Authors: Lung-Sheng Lee
• Format: Others
• Language: zh-TW
• Online Access: http://ndltd.ncl.edu.tw/handle/71971496029679491679

碩士 === 國立臺灣師範大學 === 科技應用與人力資源發展學系 === 103 === Taiwan's tourist hotels have mushroomed in recent years. Faced with fierce competition, the tourist hotel industry not only needs to provide customers comfortable facilities and equipment, but also has to provide good quality of service to attract and retain customers. Thus, all hotel employees are expected to voluntarily play their roles beyond required standards (that is, performing organizational citizenship behaviors). However, according to empowerment theory, the explanatory power of enhancing employees’ organizational citizenship behaviors through the promotion of empowerment and organizational commitment is pending investigation. The purpose of this study was to investigate the relationships among employee’s perceived empowerment, organizational commitment and organizational citizenship behavior. In September-November 2014, 280 questionnaires were sent to convenient samples in a five-star international tourist hotel in Taipei and 216 (or 77.14%) valid ones were collected. The results show that: (1) Employee’s perceived empowerment and organizational commitment positively correlated; (2) Employee’s perceived empowerment and organizational citizenship behavior positively correlated; (3) Employee’s organizational commitment and organizational citizenship behavior positively correlated; and (4) Employee’s organization committed has a partial mediated effect between perceived empowerment and organizational citizenship behavior. Therefore, it is recommended that the case hotel or similar hotels can promote its employees’ organizational citizenship behaviors through jointly reinforcing employees’ empowerment and organizational commitment.