Exploring the Service Innovation Index of International Port

• Main Authors: Chen, Chu-Yi, 陳竹易
• Other Authors: Yu, Kung-Don
• Format: Others
• Language: zh-TW
• Published: 2014
• Online Access: http://ndltd.ncl.edu.tw/handle/74936319629635023613

碩士 === 國立臺灣海洋大學 === 航運管理學系 === 103 === In the global economic development, services industry output and employment has been far greater than the manufacturing industry. If you canvass the process of service industry, you can still find the development bottlenecks of service industry. For this situation, the service industry do the best for positive operation, and hope to improve added - value services and products, enhance corporate value and create competitive advantage of organization. The service innovation plays a very important position in organization profit. For organization, something about service innovations, such as thinking, management, control etc. are more important. 　The study found that Taiwan International Ports Corporation and the shipping　industry don’t respect to learning and exchanging with outside organization.They don’t attach importance to knowledge magement, Job rotation, etc. which can promote the organization and shipping industry. In other words, Taiwan International Ports Corporation wants to promote service innovation,in addition to improve the employees’ will of innovation, you must construct the the environment of inside and outside knowledge base in the organization.