Improving the effectiveness of online helpdesk service by lean six sigma&;#39;s DMAIC approach supported by TRIZ
碩士 === 國立臺北科技大學 === 管理國際學生碩士專班 (IMBA) === 103 === In the Customer Electronics (CE) industry the after-purchase service or support is know as Technical support, With the Customer Helpdesk online platform found on a company’s website, customers can summit their technical issues such as hardware and so...
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| Language: | en_US |
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2015
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| Online Access: | http://ndltd.ncl.edu.tw/handle/d9a66n |