| Summary: | 碩士 === 中華大學 === 運輸科技與物流管理學系 === 104 === The aim of this study is to explore the relationship between working pressure, response behavior, and life satisfaction of delivery staffs of logistics companies in Taiwan. The research framework is constructed based on literature review and objectives of the research, which is composed of working pressure and response behavior as independent variables and life satisfaction as the dependent variable. The working pressure is measured by four variables such as relationships, workload, leisure life, and career development. The response behavior is measured by problem-oriented response behavior and emotion-oriented response behavior. The life satisfaction is measured by internal satisfaction and external satisfaction. In total, three hundred and fifteen valid samples are obtained through questionnaire survey among logistics companies in Taiwan. Based on independent t-test, ANOVA, and multiple linear regression analysis results show that (1) different background factors of delivery personnel reveal significant difference in working pressure, response behavior, and life satisfaction; (2) working pressure has significant negative effect on life satisfaction; and (3) response behavior has significant positive effect on life satisfaction. Moreover, managerial implications drawn from research results are provided for the practice.
|
|---|
