| Summary: | 碩士 === 長榮大學 === 高階管理碩士在職專班(EMBA) === 104 === The advance of time has hastened information transfer and technological innovation. Banking industry could promote the organizational performance with constant service innovation which therefore becomes a key success factor in future enterprises. Nonetheless, organizational culture is the basis of service innovation. An empirical research on Land Bank of Taiwan is therefore preceded based on the correlations among service innovation, organizational culture, and organizational performance in financial industry. Questionnaire survey and SPSS 22.0 was being used to complete the statistical analysis,factor analysis, reliability analysis , multiple regression analysis, and We got the following results.
1. The participants express positive effects of service innovation, organizational culture, and organizational performance. In terms of organizational culture, innovative culture presents more significant effects on organizational performance than bureaucratic and supportive culture.
2. The operation of organizational culture and service innovation does appear positive effects on organizational performance of an enterprise. In other words, stressing more on the operation of organizational culture and service innovation could cultivate the core capability of an enterprise to further promote the organizational performance.
3. Organizational culture shows remarkable mediation on the effect of service innovation on organizational performance. It proves the positive effect of service innovation on the promotion of organizational performance that the three variables are closely related.
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