| Summary: | 碩士 === 中原大學 === 工業與系統工程研究所 === 104 === Flight safety plays an important role at air transportation industry. After investigating the latent factors behind accidents, safety culture and safety management have been considered as two of the influential concerns to flight safety. Reason argued that safety culture could be subdivided into five sub-culture. Among them, the just culture only has few practical studies to help the implementation. Therefore, substantive research of just culture is required to strengthen the industrial safety culture. After interviewing airliners’ experts, we found just culture is strongly associated with companies’ punishment system which is usually used while employees made mistakes. Similar events or human errors might receive different penalties in different companies because of differences of organizational culture, traditions and thoughts of the top executives.
However since a reasonable and convincible punishment given to the employees has strong impacts to the virtue or vice of just culture, this study aims to establish a culpability decision making guidelines that fits with the concepts of just culture. Management thoughts about punishments of Taiwan airlines will be extracted via AHP method in line with the national jurisdiction conditions. The results verified a comparison of survey data between three domestic airlines. Among all airlines, the timing of reporting and systematic failures were rated as the most important factors of all. Managers hope employees could demonstrate a positive attitude, take actions to help alleviating negligence or potential problems. Systematic or environmental factors behind the human errors should be took into account as well before leave entire attribution to the relevant personnel. Other criteria included in this study are the reoffending of similar behavior, the company''s losses and impacts, and the past work performance of relevant personnel. The differences of the weight ratings of the criteria between three operators were compared to explore their appropriateness for just culture. This study can be used to help building a more reasonable and convincible culpability system for the Taiwan aviation industry, to help adopting and promoting safety culture, and to enhance flight safety at the final.
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