| Summary: | 碩士 === 華梵大學 === 資訊管理學系碩士班 === 104 === Internet banking service is an extension of the bank access, not only to extend the service time, regardless of location, while reducing operating costs, bankers can also use the Internet to disclose financial messages and advertising merchandise, by extending online access to interact with customers, and build closer relationships with them. With the popularity of mobile devices, Internet banking and more extended to Mobile banking, anytime, anywhere and make financial services more portable, digital technology is the focus of the current financial business bankers, so investigation on customer's intentions to use Internet banking and Mobile banking as well as influencing factors, become important to bankers.
With "perceived usefulness", "perceived ease of use", "quality of service", "perceived risk" and related aspects, this study discuss customers' intentions to use Internet banking and Mobile banking. Questionnaires is adopted as research methods for data collection and analysis.
The results showed that "perceived usefulness", "perceived ease of use", "Quality of Service" and intentions to use have significant positive correlation while "perceived risk" and intentions to use have no significant negative correlation.
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