| Summary: | 碩士 === 國立臺北大學 === 企業管理學系 === 104 === Recently, the rapid change on external environment has caused that the pressure and frustration exceed the limit one can endure. More and more people committed suicide as the exit of terminating emotion problems which they are incapable to face. Emotional capital thus attracts a number of studies. A good emotional management for emotional capital is beneficial to interpersonal communication. An organization which takes care of his employees’ emotion can stabilize their psychological quality. The employees can create the wealth for their organization, which thus accumulate more intelligent capitals. An emotional imbalance will cause anxiety and tension in life and the conflict of the role for work and for family will incur office depression and hinder the learning and development. In the process of the role for work, an improper emotional management or emotional imbalance will lose the centripetal force to the employee and this will hurt the organizational performance and decrease the productivity. This study investigates the relationships among personal emotional capital, organizational citizenship behavior, and life satisfaction. When an organization recruits employees with good emotional management, the employees can not only do their own jobs but also help the other employees. They can make organizational commitment and devote themselves to organizational activities. The employees with high stress resistance will generate optimistic attitudes and focus on their work. Finally, this will improve the performance of the organization. This study will explore the inter-relationship among these three items by treating life satisfaction as the disturbing factor.
This study employs the hierarchical regression analysis to investigate the problem above by using 434 observations from the office workers in various industries. It is shown that personal emotion capital possesses a significant difference versus organizational citizenship behavior, life satisfaction possesses a significant difference versus organizational citizenship behavior, and life satisfaction has indeed disturbing effect. Summarizing the above results, employees are the most important assets to an organization. We expect that the results of this study will benefit to the organization when they recruit, train, and hire their employees. Selecting competent workers, caring their emotion, and inspiring their enthusiasm and work ability will develop the organizational maximum benefit and raise the values for the shareholders.
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