Behind the Shields: Police Officers'' Emotional Labor during the Sunflower Movement

• Main Authors: Wan-Ju Hung, 洪琬茹
• Other Authors: 洪美仁
• Format: Others
• Language: zh-TW
• Published: 2016
• Online Access: http://ndltd.ncl.edu.tw/handle/c68f4b

碩士 === 國立臺灣大學 === 公共事務研究所 === 104 === The Sunflower movement during March and April of 2014 in Taiwan is one of the biggest mass movements for the past few years. As the crucial street-level bureaucracy during the sunflower movement, how much efforts of emotional labor had been made by the police officers had profound influences on the mutual trust and the positive relationship between the government and the society. However, research of front-line police officers’ emotional labor in the sunflower movement, to date, are still an underreached area. Hence, by in-depth interview, this study aims to discover the causes, content and consequences of emotional labor by police officers in the sunflower movement, employing the perspective from the emotional labor framework of Harris(2002). This study has presented an interview and observation-based studies of police officers’ emotional labor during the sunflower movement. Firstly, it discovers how police officers’ emotional labor were affected by structural changes, expectation from different audience, occupational training, self-image, and negative emotional events. Second, research findings show that during the sunflower movement, inner interaction between the peers of police organization could lower police officers’ emotional pressure while external interactions could gain more pressure. Lastly, it is also noticed that the efforts for the proper emotional labor during the sunflower movement, may more or less cause negative consequences on police officers both mentally and physically. This study in the end concludes with several implications and suggestions for police management.