Using Virtual Desktop Infrastructure to Overcome IT Project Predicament

• Main Authors: HSING, KUO-CHUN, 邢國駿
• Other Authors: Sun-Jen Huang
• Format: Others
• Language: zh-TW
• Published: 2016
• Online Access: http://ndltd.ncl.edu.tw/handle/46390535594051032715

碩士 === 國立臺灣科技大學 === 資訊管理系 === 104 === The needs of information technology in modern society are getting huger. It stimulates information technology growth rapidly and also leads personal computer used widely. Meanwhile, in order to provide better user experience, the manufacturers of personal computer operating system keep developing new products with more powerful functions and friendly user interface. For enterprises, applying new computer operating system not only improves efficiency and productivity but also is an important key to stay competitive. However, at the same time, enterprises have to face the system upgrade issue that aroused from the version upgrade of operating systems. Facing the termination of Microsoft Windows XP product life cycle and resolving the compatibility issue between old and new versions of Microsoft Office, the IT department of this corporation decided to conduct the project of software upgrade of personal computer operating system and Microsoft Office. But due to the constraint of budget, schedule, and manpower and the difficulty of cross-departmental collaboration, it is hard to resolve the compatibility issues between existing applications and new version of operating system. Hence the project fallen into a predicament. To overcome the predicament and keep the project going on, the corporation’s CIO agreed to adopt the virtual desktop infrastructure solution proposed by the project manager. This managerial decision helped the project not only achieve project objectives but also innovate IT infrastructure. It also created the possibility of developing more applications in the future and realized the value of IT department. This thesis adopts the Harvard case study method and contains two parts: the case itself and teaching instruction. From this case, students can learn how to deal with the possibly occurred risks and difficulties while enterprises execute computer operating system upgrade project. The teaching topics in this case include four topics: project risk management, virtual desktop infrastructure, management decision making and ambidexterity.