| Summary: | 碩士 === 國立雲林科技大學 === 工業工程與管理系 === 104 === In today's society for people, "time is money" ,So whether it is food, clothing, shelter, when you need to "wait" for the consumer is a waste of time, So "wait" is the biggest nightmare for many consumers, let alone to the hospital. When the patient to the hospital for physical ailments have dragged in a crowded hospital waiting to see the clinic, checking or medical care before hospitalization, This way, patients and their families the most tired and helpless, Thus the process of medical services for patients complain most frequently and is required to improve the waiting time is too long, So wait in line not only directly affect the quality of hospital services, but the main reason is the most direct impact on the patient's negative sentiment，Therefore, patients who are waiting for is a negative experience, the hospital is it not a negative evaluation, And in the health care system is still waiting for the queue to become one of the important indicators of the quality of patient hospital services evaluation.
In this study, cross-sectional study, For hospitalized patients of a regional teaching hospital of the questionnaire distribution, Total issuance of 250 copies, 220 copies of questionnaires recovered meter, Wherein 200 valid questionnaires, the effective rate of 80.00%, and after the data obtained from descriptive analysis, T test, correlation analysis, regression analysis to test the hypothesis of this study is derived.
The results of this study showed that 200 respondents in, Female, married, college education for the next, 48 years old, living up to the non-Chiayi County, And without waiting for a few days, medical and health care beds for the majority of non-living, The reasons patients choose to "No wait a few days", "from the past", "live non-healthcare bed" as a majority, This shows that patients choose the hospital back to the clinic and the hospital belongs to loyal customers, And the majority of patients on waiting several days of hospitalization and is no distance from the neighboring villages and towns within 30 minutes. In addition, the results show, Age and direct and positive impact on the quality of service of residence; The quality of service can also be a direct and positive effect on loyalty, That will affect the quality of service and loyalty.
Keywords: Wait experience, service quality and reasonable price, loyalty.
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