The Influence of Workload and Emotional Labor on the Turnover Intention - Employee Assistance Program for Moderate Variables
碩士 === 大葉大學 === 工業工程與管理學系碩士在職專班 === 105 === ABSTRACT In the highly uncertain industrial environment, large enterprises or small-medium enterprises are facing difficult challenges, and employees are facing a high degree of workplace pressure, so the work pressure has become one of the issues we attac...
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ndltd-TW-105DYU010300022018-06-25T06:15:18Z http://ndltd.ncl.edu.tw/handle/894cje The Influence of Workload and Emotional Labor on the Turnover Intention - Employee Assistance Program for Moderate Variables 工作負荷與情緒勞務對離職傾向之影響 --以員工協助方案為調節變數 黃文宗 碩士 大葉大學 工業工程與管理學系碩士在職專班 105 ABSTRACT In the highly uncertain industrial environment, large enterprises or small-medium enterprises are facing difficult challenges, and employees are facing a high degree of workplace pressure, so the work pressure has become one of the issues we attach importance to, the organization began to pay attention to employees Of the emotional problems. Foxconn employees occurred in a continuous suicide incident, triggering a high degree of discussion among the business in 2010, in the recruitment of staff, especially the increase in emotional investigation, hope that the candidates answer to understand their ideas. Organizations can help employees cope with stress issues through formal institutional resources or informal interpersonal support networks within the company. So the Employee Assistance Programs have become a necessary solution for corporate sustainability and employee career. This study explores the relationship between employee workload, emotional service and turnover intention, and the employee assistance program is used to adjust the variables, and whether the study will affect the employee's workload, emotional service and turnover intention. We was used to analyze the software through factor analysis, narrative statistics, correlation analysis, simple regression Class regression analysis and other methods to test the hypothesis of the study. The results show that the workload has a significant positive correlation with the labor service and the emotional service, and the labor service has a significant positive correlation with the turnover intention. The staff assistance program has the effect of moderate the effect of the emotional service on the turnover intention. CHEN,YU-WEN HA,JI-LIAN 陳郁文 哈冀連 2017 學位論文 ; thesis 83 zh-TW |
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碩士 === 大葉大學 === 工業工程與管理學系碩士在職專班 === 105 === ABSTRACT
In the highly uncertain industrial environment, large enterprises or small-medium
enterprises are facing difficult challenges, and employees are facing a high degree of
workplace pressure, so the work pressure has become one of the issues we attach
importance to, the organization began to pay attention to employees Of the emotional
problems. Foxconn employees occurred in a continuous suicide incident, triggering a
high degree of discussion among the business in 2010, in the recruitment of staff,
especially the increase in emotional investigation, hope that the candidates answer to
understand their ideas.
Organizations can help employees cope with stress issues through formal
institutional resources or informal interpersonal support networks within the company.
So the Employee Assistance Programs have become a necessary solution for corporate
sustainability and employee career.
This study explores the relationship between employee workload, emotional
service and turnover intention, and the employee assistance program is used to adjust
the variables, and whether the study will affect the employee's workload, emotional
service and turnover intention. We was used to analyze the software through factor
analysis, narrative statistics, correlation analysis, simple regression Class regression
analysis and other methods to test the hypothesis of the study.
The results show that the workload has a significant positive correlation with the
labor service and the emotional service, and the labor service has a significant positive
correlation with the turnover intention. The staff assistance program has the effect of
moderate the effect of the emotional service on the turnover intention.
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CHEN,YU-WEN |
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CHEN,YU-WEN 黃文宗 |
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黃文宗 |
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黃文宗 The Influence of Workload and Emotional Labor on the Turnover Intention - Employee Assistance Program for Moderate Variables |
author_sort |
黃文宗 |
title |
The Influence of Workload and Emotional Labor on the Turnover Intention - Employee Assistance Program for Moderate Variables |
title_short |
The Influence of Workload and Emotional Labor on the Turnover Intention - Employee Assistance Program for Moderate Variables |
title_full |
The Influence of Workload and Emotional Labor on the Turnover Intention - Employee Assistance Program for Moderate Variables |
title_fullStr |
The Influence of Workload and Emotional Labor on the Turnover Intention - Employee Assistance Program for Moderate Variables |
title_full_unstemmed |
The Influence of Workload and Emotional Labor on the Turnover Intention - Employee Assistance Program for Moderate Variables |
title_sort |
influence of workload and emotional labor on the turnover intention - employee assistance program for moderate variables |
publishDate |
2017 |
url |
http://ndltd.ncl.edu.tw/handle/894cje |
work_keys_str_mv |
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