The Influence of Workload and Emotional Labor on the Turnover Intention - Employee Assistance Program for Moderate Variables

• Main Author: 黃文宗
• Other Authors: CHEN,YU-WEN
• Format: Others
• Language: zh-TW
• Published: 2017
• Online Access: http://ndltd.ncl.edu.tw/handle/894cje

碩士 === 大葉大學 === 工業工程與管理學系碩士在職專班 === 105 === ABSTRACT In the highly uncertain industrial environment, large enterprises or small-medium enterprises are facing difficult challenges, and employees are facing a high degree of workplace pressure, so the work pressure has become one of the issues we attach importance to, the organization began to pay attention to employees Of the emotional problems. Foxconn employees occurred in a continuous suicide incident, triggering a high degree of discussion among the business in 2010, in the recruitment of staff, especially the increase in emotional investigation, hope that the candidates answer to understand their ideas. Organizations can help employees cope with stress issues through formal institutional resources or informal interpersonal support networks within the company. So the Employee Assistance Programs have become a necessary solution for corporate sustainability and employee career. This study explores the relationship between employee workload, emotional service and turnover intention, and the employee assistance program is used to adjust the variables, and whether the study will affect the employee's workload, emotional service and turnover intention. We was used to analyze the software through factor analysis, narrative statistics, correlation analysis, simple regression Class regression analysis and other methods to test the hypothesis of the study. The results show that the workload has a significant positive correlation with the labor service and the emotional service, and the labor service has a significant positive correlation with the turnover intention. The staff assistance program has the effect of moderate the effect of the emotional service on the turnover intention.