Employee’s Emotional Contagion and Customers’ Loyalty in Service Encounters
碩士 === 輔仁大學 === 國際創業與經營管理學程碩士在職專班 === 105 === The purpose of this research is to study the antecedents of behavioral intentions, regarding loyalty intentions. Specifically, this paper aims to explore how employees’ emotional contagion enhances customers’ loyalty towards satisfaction, rapport, and tr...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | en_US |
| Published: |
2017
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| Online Access: | http://ndltd.ncl.edu.tw/handle/88428865499807507664 |