Use 8D Gimmick to Reduce the Company's Cost of Quality – A Case Study of WiFi Products

• Main Authors: CHEN,HSI-HUNG, 陳錫泓
• Other Authors: LIU,CHEN-HAO
• Format: Others
• Language: zh-TW
• Published: 2017
• Online Access: http://ndltd.ncl.edu.tw/handle/v2xhek

碩士 === 開南大學 === 資訊學院碩士在職專班 === 105 === The purpose of this paper is to reduce the cost loss caused by the abnormal quality of the company. Although there are some related tests in the design stage, some problems may not occur in the research and development stage. At this time, it is necessary to rely on the market to return the product, Really, in order to develop correct and effective countermeasures, and thus to avoid and reduce the quality derived from the cost. Using 8D (8 Disciplines) procedures, and the use of quality control methods and process statistics, and follow the case to find an effective experimental approach to verify, mainly in the analysis process to find out the cause of the exception, and in the process to verify Whether the countermeasure can be abnormal phenomenon, its advantages in the internal can be reduced due to abnormal quality costs derived from the effective way to deal with the customer will be more positive impression of the enterprise. The relationship between the long-term cooperation in the enterprise will be more long-term and trust, this article for customers to return the product analysis, from the X company in the previous generation of products to do the analysis, did not find the cause of the problem, but the implementation of anti- X company in this model to increase the cost of production, and the market bad product Y customer requirements for a comprehensive replacement in the money part of the loss of tens of millions, but also increase the Y customer satisfaction with the X company decline.