The application of business process management (BPM) for performance improvement: A case study of an express company in Taiwan.

• Main Authors: Chang, Yu Ming, 張育銘
• Other Authors: Lo, Ming Shiow
• Format: Others
• Language: en_US
• Online Access: http://ndltd.ncl.edu.tw/handle/syga3n

碩士 === 國立政治大學 === 企業管理研究所(MBA學位學程) === 105 === Organizations are facing a more and more competitive market not only in Taiwan but also around the globe. Business Process Management (BPM) is considered a weapon used to better satisfy customers’ needs so that organizations can survive competition. However, it is surprising that previous BPM studies mainly focused on the primary process and neglected the important support process, for instance, human resource management. Through a case study, this research extends the application of BPM from the primary process to the support process, reveals the inadequacy of the current BPM life cycle, and guides practitioners in managing the business process.