The Effect of Cross-Level Social Capital on IT Strategic Alignment and Organizational Performance

• Main Authors: Kai-Zheng Su, 蘇凱正
• Other Authors: 王存國
• Format: Others
• Language: zh-TW
• Published: 2017
• Online Access: http://ndltd.ncl.edu.tw/handle/kc4tpu

碩士 === 國立中央大學 === 資訊管理學系 === 105 === With the rapid development of IT, organizational activities are increasingly driven by IT. Further, organization can use IT to gain the competitive advantage. However, if IT strategy fail to align business strategy, there will be a worse performance for organization. Therefore, this has become an issue of IT strategic alignment. To achieve IT strategic alignment, the working relationship between CIO and TMT have be found as a key. Because CIO is the top executive for IT strategy while TMT is responsible for the business strategy. In addition, business and IT units is another key to facilitate IT strategic alignment. Business and IT units need to form an effective relationship in order to achieve continuous communication and tight alignment, so that organization can successfully link the business and IT strategy. Moreover, this study use social capital theory to discuss whether the relationship between CIO and TMT is associated with the relationship between business and IT units. For this purpose, this study develop a questionnaire and mail to Top 1000 manufacturing firms in Taiwan. The target respondent is IT manager, and receive 82 valid questionnaires. The result of this study indicate that top executives social capital has a positively influence on business and IT staff social capital. Further, cross-level social capital was proved to facilitate IT strategic alignment. This study suggests that top executives have to maintain a good working relationship with each other, so that the working relationship between staff will be better and lead to achieve IT strategic alignment.