The Relationships between Emotional Labor and Service Sabotage in Hospitality Industry：The Mediating Role of Emotional Exhaustion
碩士 === 國立高雄餐旅大學 === 餐旅研究所在職專班 === 105 === Frontline employees play important roles in hospitality industry due to the growing demand for services. Regarding the issue that the customer will form an impression of the hotel service from the behavior and attitudes of the frontline employees, this study...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2017
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| Online Access: | http://ndltd.ncl.edu.tw/handle/ydwp42 |