Application of Balanced Scorecard to Enhance the Effectiveness of Infection Control: A Case Study of A Teaching Hospital

• Main Authors: Wang-Huei Sheng, 盛望徽
• Other Authors: Ruey-Shan Guo
• Format: Others
• Language: zh-TW
• Published: 2016
• Online Access: http://ndltd.ncl.edu.tw/handle/5t5229

碩士 === 國立臺灣大學 === 商學組 === 105 === Healthcare-related infection is the most important indicator of medical quality and patient safety. With the continuous improvement of medical technology, increasing invasive medical treatment and immune suppressed hosts, healthcare-related infection become an emerging issue to improve the quality of care in medical institutions. However, application of balanced scorecard (BSC) and information technology (IT) to enhance the effectiveness of infection control program has less investigated. The aim of this study is to explore the concept of BSC and IT and how to introduce it into medical institution to improve the performance management. Through the implementation of BSC and IT into the case hospital and case unit, some suggestions could provide to hospital managers: (1) establishment of a new management system requires the full support of the leadership and creating consensus, (2) the design of the BSC objectives need to be flexible and could be adjusted for units, (3) the performance evaluation of attributes from units need to be assessed in different facets. Balanced scorecard concept in line with the hospital key performance indicators. Hospital managers could apply BSC and IT into their performance management system, which will be able to effectively improve the synergy from operating units.